1. Providing Delivery Services to Customers Globally
We are pleased to offer delivery services for all orders worldwide. We collaborate with renowned logistics companies to ensure that no matter where you are located, your delivery will be completed within the agreed timeframe.
2. Order Processing Time
Your order will be processed within 1-2 business days before shipment. During this time, we carefully prepare your package for safe delivery.
3. Delivery Time
Our estimated delivery time is between 10-15 business days. However, please note that shipping times may vary depending on your location and external factors such as weather conditions or customs delays. Rest assured, we will do our best to ensure your package reaches you promptly.
4. Shipping Information
To ensure the smooth delivery of your package, please provide accurate shipping information during the checkout process. We recommend double-checking your address, including the correct recipient name, street address, city, state/province, postal code, and contact number. Inaccurate or incomplete information may result in delays or non-delivery of your package.
5. Lost or Damaged Packages
While rare, if your package is lost or damaged during transit, please contact us immediately. We will work diligently to resolve the issue and ensure your satisfaction. It’s essential to provide us with all relevant details and any supporting documentation to expedite the resolution process.
6. Tracking
Once your order has been processed and shipped, we will provide you with a tracking number. You can use this number to monitor the progress of your shipment and estimated delivery date through our website or the designated courier’s online tracking system.
Contact us
Tel: +61 432690477
Email:support@hellrens.com
Address:Unit 3/11 Brock St Euroa VIC 3666