1. Returns
If for any reason you are not satisfied with your purchase, you may return it within 30 days of receipt. The returned item must be in its original packaging and unused condition.
2. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-8 business days and automatically applied to your original payment method.
3. Shipping Costs
Please note that shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
4. Exchanges
We do not offer exchanges at this time. If you wish to exchange a product, you will need to return the original item and place a new order.
5. Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately. We will work with you to resolve the issue as quickly as possible and provide a replacement or refund if necessary.
6. Return Process
To initiate a return, please contact our customer service team with your order number and reason for the return. We will provide you with a return address and instructions on how to ship the item back to us.
If you have any questions or require further assistance regarding our returns policy, please do not hesitate to contact our dedicated customer support team. We are here to help and ensure your shopping experience with us is enjoyable.
Thank you for choosing our plush toy products, and we look forward to serving you!
Contact us
Tel: +61 432690477
Email:support@hellrens.com
Address:Unit 3/11 Brock St Euroa VIC 3666